Returns & Refunds

This policy explains when you can return a product bought on HomeMade and how refunds are made. Products fall into two kinds, each with its own return rule, and every product page shows which rule applies to it.

Perishable products (such as fresh food and drinks)

These cannot be returned for a change of mind. If a product is faulty — for example, you received the wrong item, something was missing, or it arrived damaged, spoiled or not as described — you are entitled to a refund, provided you report the fault within 24 hours of delivery. In that case, the return is at no cost to you.

Other products

You may return these for a change of mind within 7 days of delivery, provided the product is unused and still sealed in its original packaging; in that case, you bear the cost of the return delivery. A faulty product may also be returned within the same 7 days, whether or not it has been opened, at no cost to you.

Refunds

Approved refunds are paid to the same payment method used for the order.

How to request a return

Once your order has been delivered, open it in “My orders”, tap “Return”, then choose the item and the reason. We review each request, and you can follow its status in your account. If you need help, contact us.

Your statutory rights

Nothing in this policy limits the rights you have under the applicable laws of the Kingdom of Saudi Arabia.